◯ Can I use more than one discount code?
Unfortunately, we can only allow one discount code per order. If you do attempt to apply more than 1 code to your order, the best discount will be applied.
◯ Can I stack a discount code on top of the custom bundle builder discount?
Unfortunately you cannot stack discounts on the bundle builder. With our bundle builder option, the more you buy the more of a discount you can get
◯ Are any countries restricted due to COVID-19?
Please note, due to COVID-19 there are certain territories that are not being shipped to until further notice: Algeria, Angola, Antigua, and Barbuda, Aruba, Ascension, Azerbaijan, Bahamas Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei, Burkina, Faso, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Curacao, Czech Republic, Dominican Republic, Ecuador, El Salvador, Eswatini, Fiji, French, Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Myanmar, Nambia, Nepal, New Caledonia, Nicaragua, Nigeria, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Samoa, Seychelles, Sierra, Leone, Somalia, South Africa, Sri Lanka, St. Kitts, Nevis, St. Lucia, Sudan, Suriname, Trinidad, Tobago, Turkmenistan, Vanuatu, Venezuela, Wallis, Futuna, Western Sahara, Zimbabwe
◯ Where are you based?
We are based in sunny Los Angeles, CA, USA!
◯ I’m interested in influencer and blogging opportunities, who should i contact?
If you LOVE our concept and the look of our lashes and can’t wait to show the world, we would love to collab with you! Here's how to start: 1. Tag @dorisue and #dorisue in your Instagram posts 2. Send us a DM!
◯ Questions & Feedback?
We welcome your questions, comments, and concerns about privacy. Please feel free to send any comments and/or concerns regarding this policy to support Dorisuelash@gmail.com
◯ My tracking number is not showing any information.
In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. If you have received a tracking number without movement beyond the 48 hour window, you can always send us an email to Dorisuelash@gmail.com
◯ How do I contact customer service?
To contact customer service, please send us an email to Dorisuelash@gmail.com and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.
SHIPPING, RETURNS, AND EXCHANGES
◯ Can I return or exchange?
We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.
To initiate a return please email Dorisuelash@gmail.com
*Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days.
◯ Will I be charged duties/customs fee?
Duties/Fees are not included. You will have the option to pay the duties upfront, or upon arrival at checkout with Passport. Passport is our international tracking system, you can read more about it here.
◯ How do I cancel my order?
All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at Dorisuelash@gmail.com within 1 hour of order placement to cancel your order.
◯ Do you ship internationally?
Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!
◯ When will I receive my order?
All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 2-7 business days to deliver from the time it leaves our facility. **Due to COVID-19, shipping carriers may be experiencing delays
High order volume could lead to delays in shipments during the Holidays. If you do not get a shipping confirmation email after five business days of placing an order, please reach out to us at Dorisuelash@gmail.com We appreciate your patience and understanding
◯ How do I remove & clean my lashes?
Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your glamnetic lashes will be removed :) If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.
◯ What’s in the eyeliner, is it safe & is it cruelty free?
The Glamnetic Eyeliner ingredients are all commonly found in makeup and skincare products & are cruelty free. The added ingredient that makes the eyeliner work is iron oxide. See below for the breakdown and the safety level of all ingredients as cited in EWG's Skin Deep Cosmetic Database. However, for the health and safety of our customers, we do not recommend any eye products to anyone with pre-existing eye conditions.*We strongly suggest that you try our products on a small patch of skin (other than the intended location), to test for any allergic reactions first. We also urge everyone to review our product ingredients first to avoid sensitivities.
◯ Does the magnetic liner come with the lash?
Our magnetic liner does not come with the lash with the exception of our lash kits. Each kit offers a bulk discount for getting 2+ lashes and magnetic liner! Check our lash kits out here.
◯ What is the life expectancy of the eyeliner & the eyelashes?
If you care for the eyelashes properly, they can last over 35+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into lash tray! Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening.
◯ Can I wear mascara with my glamnetic magnetic lashes?
Yes, we recommend you apply mascara then curl with our glamnetic eyelash curler before applying Glamnetic lashes so your natural eyelashes are more blended in with the lashes! We don’t recommend putting mascara directly on the mink lashes as it will distort the shape and form of the lash and shorten the lifespan of the lash.
◯ How can I decide which lash style is best for me?
We actually have a lash guide here, you can compare and decide which lash works best for you!
◯ The liner ingredients/ is it safe?
Yes, all our products have been tested for safety. Our eyeliner has the same types of ingredients you might see in other liners or mascara. What makes our liner magnetic is our iron oxide ingredient. There are no heavy metals or parabens in our formula. Iron oxide is a cosmetic ingredient commonly used for pigment and is rated as non-toxic according to EWG’s skin deep profile. Of course, as with any eye cosmetic products, if you have any pre-existing eye conditions, consult your doctor. For a break down of all our ingredients, please visit our FAQ ingredients section.
◯ How can I make sure that the glamnetic lashes fit my eye shape?
We offer an array of lash styles with varying thickness and length. There are 6 small magnets on each of them capable of being cut down to fit any eye shape and size. Make sure no raw edges are at the edge of the lash after cutting.
◯ How do I make my magnetic eyelashes stick to the magnetic liner better?
Apply an even coat of eyeliner, the same thickness as the magnets and make sure it's 80% dried before magnetizing lashes for optimal hold! If reusing lashes, you may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or use makeup remover on a q-tip or a makeup wipe and gently wipe it off.
◯ What are the lashes & your brush made of?
Our magnetic lashes are mink or faux mink lash style which is made from high quality synthetic fibers. Our brush is made from plastic fiber.
◯ What are the Magnetic Liners made of?
Liquid Magnetic Liner: Iron Oxides (CI77499), Water, Dimethicone, Acrylate/Octylacrylamide Copolymer, Propylene Glycol, Butylene Glycol, PVP, Steareth-21, D&C Black No. 2 ( CI 77266), Sorbitan Sesquioleate, PEG-3 Sorbitan Oleate, Phenoxyethanol, Ethylhexyl Glycerin, BHT, Chlorphenesin, Fragrance, Iodopropynyl Butylcarbamate
Felt-tip Liner: Water, Black Iron Oxide (CI 77499), Styrene/Acrylates Copolymer, Propylene Glycol, Xanthan Gum, Diazolidinyl Urea, Iodopropynyl Butylcarbamate
◯ How long will the Glamnetic Reusable Press-On Nails stay on?
When applied correctly, the Reusable Press-On Nails can stay on for up to 2 weeks. This is however subjective based on your lifestyle and application method and can vary person to person.
◯ How do I apply the Glamnetic Reusable Press-On Nails?
Applying these nails is so simple and only takes a couple of minutes!
Remove any previously applied nail polish. Wash and dry hands.
Push back cuticles using the cuticle stick and sanitize nails with alcohol pads.
Size Glamnetic nails by placing on finger and select sizes best suited for your natural nails.
Apply an even layer of glue to natural nails and the back of Glamnetic nails.
Align Glamnetic nails with cuticle line and apply at a downward angle. Press down firmly and hold for 10-20 seconds.
Apply all 10 nails and if needed, file or clip to achieve desired shape.
◯ How do I remove and reapply the Press-On Nails?
The Glamnetic Press-On Nails are just as easy to remove as they are to apply! Just make sure to perform these steps gently.
Soak nails in warm water for 10 minutes or until glue loosens.
Gently peel Glamnetic nails starting from the side. Do not force removal, re-soak nails if required.
Remove any excess glue using a buffer and moisturize hands after.
To reapply, repeat the same process as regular application.
◯ My Press-On Nails won't come off!
No need to panic babe! You probably applied too much glue while sticking them on or did not soak them enough before peeling them. No matter what the case, DO NOT FORCE REMOVAL since that can cause damage to your natural nail. Try re-soaking your nails in warm water for slightly longer and then peeling gently from the sides. If that does not work, we recommend that you keep the nails on for a few more days and give the glue a chance to loosen naturally.
◯ Can I customize these nails?
While Glamnetic does not provide customized nails yet, you can definitely customize your press-on nails to your liking! These nails are high-quality and are very easy to file down or clip based on your nail shape and preferred length.
◯ Are these nails vegan? What ingredients are in the glue?
Yes! These nails are 100% vegan. The glue contains Ethyl Cyanoacrylate and Polymethyl Methacrylate.
◯ What is included in the Glamnetic Reusable Press-On Nails Kit?
The Reusable Press-On Nails Kit contains:
Nail glue (Net Wt. 0.07 oz / 2 g)
Double-sided nail file
◯ Can I take a shower with these nails on?
Girl, you can do anything with these nails on, including conquering the world! Our nail glue is extremely strong and will ensure that your nails stay on through any and all daily activities you partake.
◯ What are Reusable Press-On Nails?
Reusable press-on nails are non-damaging false nails that you can apply on your natural nails with a special glue to achieve the perfect manicure. They can be removed, reused and customized to be any size or shape you want them to be.
◯ What are the size of these nails?
Stardust, Golden Hour, Nebula and Cloud 9 are offered in an assortment of 12 sizes (24 nails total included in each kit) ranging from 20mm-25mm.
◯ Can I apply nail polish on top of these nails?
Yes, you can apply nail polish on top of the Glamnetic Reusable Press-On Nails
◯ Am I certain to find my nail size in the kit?
We at Glamnetic understand that one size does not always fit all. That is why we included 24 nails in this kit in an assortment of 12 sizes. While we are positive that you will be able to find your perfect size in the kit, on rare occasions one might need to customize. It's really simple! Use the nail file provided in the kit to file down the sides to fit your nail bed perfectly.
◯ My Press-On Nails won't stay on!
Sometimes, natural oils from your skin can cause the glue to loosen up. However, this can be fixed easily! To ensure that the press-on nails stay on for as long as possible, make sure to properly buff your nail bed until no part is left shiny. Then, wipe your nail with the provided alcohol pad and avoid touching your nails with your fingers after that. Immediately apply the press-on nails to achieve an instant, long-lasting manicure.
For more security, hold down each nail with your thumb after you have stuck it. Be sure to cover the entire surface area of your nail while performing this step. This is important since it will help avoid air bubbles that make the hold inconsistent.